Question 1

How can I get shipment data into KarrierKarma?

Accepted Answer

You can connect a supported store or upload a CSV or XLSX shipment export. The file or store connection needs enough shipment information for an audit, including the shipment identifier, carrier and service details, and the delivery information available in your source. KarrierKarma uses the available shipment rows to run the audit; you do not need to sign in to read this FAQ.

Question 2

What happens when a shipment row is missing auditable data?

Accepted Answer

A row without enough reliable information to compare delivery performance with the applicable carrier window is marked as insufficient data. It is not treated as a late shipment and is not presented as an eligible claim. Review the source export or connected-store data if you need to correct an incomplete row before auditing it again.

Question 3

Which carriers and delivery windows does the audit use?

Accepted Answer

KarrierKarma audits supported USPS, UPS, and FedEx shipments against the delivery window for the specific carrier and service. The comparison is service-specific, so the audit does not apply one generic delivery promise to every shipment.

Question 4

How should I read the audit outcomes?

Accepted Answer

A late outcome means the available shipment data shows delivery outside the applicable carrier- and service-specific window. An on-time outcome means delivery was within that window. An insufficient-data outcome means KarrierKarma could not make a reliable comparison from the row. These outcomes describe the audit result; they do not promise a carrier decision.

Question 5

Which shipments can become claim candidates?

Accepted Answer

A shipment must produce a valid late audit result with sufficient data to become a claim candidate. On-time shipments, unsupported carrier or service records, and incomplete or insufficient-data rows are not presented as eligible claims. A late audit result identifies a candidate for your review; it does not guarantee that the carrier will approve or pay a claim.

Question 6

What happens after an audit finds a late shipment?

Accepted Answer

You review the audit result and the shipment details in the product. When you approve a claim candidate, KarrierKarma prepares the carrier claim packet from the auditable shipment information and submits it through the implemented claim flow. Your approval is required before submission.

Question 7

How do I know what happened to a submitted claim?

Accepted Answer

KarrierKarma reports the claim submission state so you can distinguish a claim that is still awaiting your approval from one that has been submitted. Submission status is a record of what happened in the product workflow; it is not a promise that the carrier will approve the claim or issue a payment.

Question 8

Does a late audit guarantee a recovery?

Accepted Answer

No. The audit identifies shipments that meet the product’s late-and-sufficient-data criteria for your review. You decide whether to approve submission, and the carrier makes the final decision on the claim. KarrierKarma does not promise carrier approval, payment, or a particular recovery amount.

How KarrierKarma handles late shipments

Talk through your shipment workflow.